ALEPE

Building Trust in Government Services with Human-Centered Research

Govern

Research

Role

UX Researcher

Timeline

6 weeks

team

1 PM, 2 Engineers, 1 UI Designer, Me

platform

Web

Everyone knew who the website was for. Everyone was wrong.

The Legislative Assembly of Pernambuco runs a public site meant to serve millions of citizens. It had become a maze — slow, cluttered, burying the things people actually came for. I was hired to research my way out of it, with no budget for incentives and a stakeholder team certain they already knew the answer.

Six weeks later, the data told a story that changed who the entire project was built to serve.

a man is thinking about things
Warmly lit bar interior with vintage decor
Young man in a vintage car
Stylish individual in a beige coat
Elegant woman in burgundy fur stole and pearls
A poised woman in a vintage burgundy gown
A cyclist in a black helmet and blue jersey

TELL ME WHAT'S BROKEN

Pretty screens don't move revenue alone. Better decisions do. I help you find them in a few days.

Comment

Fabiano

Senior Engineer @ XP Inc

Incredible Designer. I've never worked with such a detailed, well-organized project. This is a XP Inc specialist-level work, I couldn't imagine it going wrong.

1

Comment

DIONEY

Head of Product @ Lize Edu

Luis helped me see beyond UI. He guided me through UX strategy, research, and testing in a way that finally made everything click. Quite a duo!

1

Comment

DIONEY

Head of Product @ Lize Edu

Luis helped me see beyond UI. He guided me through UX strategy, research, and testing in a way that finally made everything click. Quite a duo!

1