ALEPE
Building Trust in Government Services with Human-Centered Research
Govern
Research
Role
UX Researcher
Timeline
6 weeks
team
1 PM, 2 Engineers, 1 UI Designer, Me
platform
Web
Everyone knew who the website was for. Everyone was wrong.
The Legislative Assembly of Pernambuco runs a public site meant to serve millions of citizens. It had become a maze — slow, cluttered, burying the things people actually came for. I was hired to research my way out of it, with no budget for incentives and a stakeholder team certain they already knew the answer.
Six weeks later, the data told a story that changed who the entire project was built to serve.






