Checkout NSM
Saving enterprise sales with a checkout rebuild in 14 days
SaaS
Enterprise
Role
Product Designer
Timeline
2 weeks
team
2 Enginners, 1 PM, me
platform
SaaS
"One client lost R$5,000 in a single day."
That was the message that pulled me off my own squad. A broken checkout was freezing mid-payment — sometimes for over a day — and the company's biggest accounts were threatening to walk out. We had two weeks, a problematic payment gateway nobody could replace in time, and no room to fail.
The fix didn't come from where anyone expected. It came from something the team had already thrown away.
